2nd Family Dogs
McKinney TX
Pet Care Services
Opportunity/Challenge
- Improve customer service by providing an easy way to make reservations.
- Improve front desk efficiency during check-in making the process easier and more pleasant for the customer.
- Provide easy remote access to the kennel webcams.
- Embrace their customers’ adoption of mobile/smartphone and tablets.
Solution
Launch a mobile app for the two major platforms (Apple and Google/ Android – 97% of USA users) to serve the needs of current and loyal customers.
- Create a dedicated mobile website to attract new customers who are searching via Google and other search engines for pet care services in 2FD’s market area.
- Direct “web searchers” to download the 2FD app.
- Mobile app and mobile website launched in early 2016
Testimonial
“Our customers love the app. They love the ease of viewing our webcams and making reservations. I’m told they appreciate our push messages.”
“My front desk/lobby employees now have more time to serve customers’ needs in person and on the phone (since they’re sending in reservation paperwork via the app). I soon plan to have a remote person do all the data entry and ultimately will connect our app directly to our CRM (customer relationship management) system. Another bonus: Not having to interpret bad handwriting with handwritten reservations.”
NOTE: In early 2017, one year after the launch of their app, 2FD integrated their new CRM system into the mobile app adding significantly greater efficiencies to their entire operations. They are able to leverage their CRM investment by using the app platform to make it easy for customers to manage their pet services requirements with 2FD (e.g., make reservations, submit other paperwork) on the fly.
“We give daily tours to prospective customers and I believe the app adds to their desire to sign up with us! New customers end up showing off the app to their friends and co-workers about where their dog is staying. This gets the word out about 2FD. Our employees think it’s cool because their friends and family can see them at work! We love our app!”
Pork Belly Ventures
Council Bluffs IA
Small Business: Leading Charter for RAGBRAI – Largest US Touring Bike Ride
Opportunity Came to Us
We have found it astonishing that Katy of Doxieworks discovered our business, contacted us and met with us, and created this app with very little help from us. We’re so busy running our business and we couldn’t visualize the usefulness very clearly. But Katy read every word of our website and our email marketing. She immersed herself in our culture and took it on herself to learn our business. She continually suggested new functions and features for the app. The number of users demonstrates (over 5500) how well she knows and believes in the technology and anticipated what our users would value.
Solution Became Evident
The two primary vehicles we now have for communicating with our clients are our website and our app. Because of Katy’s initiative and creativity, the app has truly outstripped the website in terms of its value to our clients and its ability to inform them in a timely way about all aspects of our business. Our app has become so popular that it’s used by more people who are not yet our clients than by those who are (and we’re serving most all of our current customers). Because they can benefit from our app, these users are also absorbing the culture of Pork Belly Ventures. Every time we send a message, update content, publish new maps or information, we’re marketing our business to our target market: people who ride RAGBRAI or who are interested in riding RAGBRAI.
Testimonial
Our app has been a game-changer. The native mobile app offers all the functionality needed to serve our riders and their families. In our 3rd year … our app is attracting other RAGBRAI participants and delivering true value. [Downloads are double our riders … and the app is reaching out to potential new customers who now want to ride with Pork Belly.]
Our riders love the app and we do too. Doxieworks has gone beyond our expectations in helping us to leverage this great communications tool. We know we can reach our riders on the fly 24/7 with our mobile app.
Plymouth Church
Des Moines IA
Church
Opportunity/Challenge
Keep up with the huge shift to the mobile platform. The congregation is moving to mobile … this is happening.
Solution
Mobile app with all its capabilities especially audio and messaging.
Testimonial
Great solution, good service and a platform that’s easy to manage and control. Doxieworks is always there for us.
Center for Spiritual Living – Los Angeles
Los Angeles CA
Church
Opportunity
Staying current and communicating with congregants using tools that are contemporary and that work for them. Staying connected to the Center when congregants cannot be there in person.
Solution
The mobile app that provides a way to be of service by offering our work through podcasts. This is, after all, what ministry is.
Testimonial
Working with Doxieworks has been fun, informative and successful by any and all definitions. We are astonished to find that folks all over this country and in several other countries as well have downloaded the app and are indeed listing to the podcasts. I love our app.
Country Comfort Boarding & Grooming
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Iowa Conference – United Methodist Church
Des Moines IA
Church Conference Organization
Opportunity
Create a mobile app to support IAUMC’s Annual Conference and take advantage of mobile app technology to distribute the significant amount of content and communications created annually for a conference of over 800 churches in Iowa.
Solution
An affordable mobile app solution with the capability of streaming IAUMC’s live broadcast and publishing daily coverage of the Annual Conference. The app was viewed as a “go-to-portal” for accessing any and all information about IAUMC from the convenience of the smartphone.
Testimonial
Our app project proceeded with great ease and we were able to launch our app on both the iPhone and Android and respective tablets within 31 days of our Conference. Since our original launch, we have upgraded the app software to allow improved content management flexibility and enhanced design capabilities. The app has been well received.
